Privacy Policy – Your Floor Installer
Last Updated: 29/11/2025
We operate yourfloorinstaller.com.au Website.
We are committed to protecting your privacy and ensuring your personal information is handled securely, lawfully, and transparently in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Website, submitting an enquiry, or engaging our flooring services, you agree to the terms outlined in this Privacy Policy.
1. What Personal Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide to Us
When you fill out forms, request a quote, or contact us, we may collect:
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Full name
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Email address
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Phone number
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Residential address or project address
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Details about your flooring project
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Uploaded images or documents
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Any information you voluntarily provide via message or enquiry forms
1.2 Automatic Information Collected
When you browse our Website, we may automatically collect:
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IP address
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Browser type
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Device type
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Cookies and usage data
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Pages visited and time spent
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Referring websites
1.3 Google & Third-Party Tracking
We may use:
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Google Analytics
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Google Ads Conversion Tracking
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Google Tag Manager (GTM)
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Meta Pixel (if applicable)
These tools help us measure traffic, performance, and advertising effectiveness.
2. How We Use Your Information
We collect your information for purposes such as:
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Providing quotes and responding to enquiries
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Booking flooring installations and consultations
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Improving our services and customer experience
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Running advertising campaigns and remarketing
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Understanding website performance and user behaviour
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Internal record keeping and project management
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Complying with legal obligations
We will never sell, rent, or trade your personal information.
3. Cookies & Tracking Technologies
Our Website uses cookies to:
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Improve functionality
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Store preferences
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Analyze traffic
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Support advertising and retargeting campaigns
You can disable cookies in your browser settings, but some features may not work properly.
4. Sharing Your Information
We may share personal information only with trusted third parties, including:
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Flooring contractors and installation teams
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Payment processing providers
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Website hosting & security providers
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Marketing and analytics platforms (Google, Meta, etc.)
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CRM tools used to manage enquiries
We only share information necessary to deliver our services safely and efficiently.
5. Data Security
We take reasonable steps to protect your personal information against:
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Unauthorised access
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Loss or misuse
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Modification or disclosure
Our Website uses secure hosting, SSL security, and modern data protection practices.
6. Access to Your Information
You may request:
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Access to your personal information
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Correction of incorrect or outdated information
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Deletion of your personal information (subject to legal requirements)
To request this, contact us at:
📧 [email protected]
📞 0452 289 496
7. Third-Party Links
Our Website may contain links to external sites.
We are not responsible for the privacy practices of websites we do not control.
8. Google Ads & Remarketing
We use Google Ads to show ads to visitors who have interacted with our Website.
Google may display personalised ads based on:
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Pages you visited
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Actions you took
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General online behaviour
You can opt out via Google’s ad preferences.
9. Children’s Privacy
Our services are not directed at individuals under 18, and we do not knowingly collect information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will always be published on this page.
11. How to Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Your Floor Installer
📧 Email: [email protected]
📞 Phone: 0452 289 496
📍 Melbourne, Victoria, Australia